Shipping policy

Welcome to FrameDrop. Every poster, canvas, and metal print in our store is produced on demand specifically for your order across specialized global fulfillment networks. Please review our shipping practices and delivery expectations below.

1. Fulfillment & Production Times

Because our wall art is printed to order, every purchase consists of two distinct stages before arriving at your door: Production Time and Transit Time.

  • Order Processing & Verification: 12–24 hours.
  • Production & Printing: 2–5 business days (varies based on product type, such as stretched canvas, framed prints, or metal art).
  • Note: Fulfillment centers and shipping carriers do not operate on weekends or public holidays. Production times may extend slightly during high-volume Q4 holiday periods (November–December).

2. Estimated Shipping & Transit Times

Once production is complete, your package is handed over to tier-1 shipping carriers (USPS, FedEx, DHL, UPS, or regional postal networks).

Destination Region Estimated Transit Time Shipping Cost
United States 3–7 Business Days Calculated at Checkout
United Kingdom & Europe 3–8 Business Days Calculated at Checkout
Canada & Australia 5–10 Business Days Calculated at Checkout
Rest of World 7–40 Business Days Calculated at Checkout

Disclaimer: Estimated delivery dates are transit guidelines provided by shipping carriers, not strict legal guarantees. Unexpected carrier delays, weather events, or customs inspections are outside of our direct control.

3. Split Shipments (Multiple Items)

To deliver your artwork as quickly as possible, orders containing multiple items or different product mediums (e.g., a framed canvas and a rolled poster) may be dispatched from separate specialized print facilities.

If your order arrives in multiple packages at slightly different times, do not worry. You will receive individual carrier tracking numbers for each shipment at no additional cost.

4. Order Tracking & Delivery Updates

An automated Shipping Confirmation Email containing your tracking link will be sent as soon as your order leaves the fulfillment center. Please allow 24–48 hours for tracking links to display live carrier scan updates.

  • Packages Marked "Delivered" But Missing: If carrier tracking indicates your package was delivered but you have not received it, please check around your property, confirm with housemates or neighbors, and contact your local post office/carrier branch. We are not responsible for packages stolen after verified delivery.

5. Address Changes & PO Box Restrictions

  • 12-Hour Revision Window: Because orders enter automated print queues rapidly, shipping address changes or cancellations can only be accepted within 12 hours of order placement. Email framedropsupport@gmail.com immediately if you spot an error.
  • PO Boxes: Large framed artwork, oversized canvases, and metal prints ship via private couriers (FedEx/UPS/DHL) and cannot be delivered to PO Boxes or APO/FPO addresses. Please provide a physical street address at checkout.

6. Customs, Duties, & Import Taxes

International shipments crossing trade borders may be subject to local import taxes, VAT, or customs fees levied by your destination country's government. These charges are the sole responsibility of the customer.

7. Contact Us

For order status inquiries or shipping assistance, please reach out to our support team: